1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit our website. They help us provide you with a better experience by remembering your preferences, analyzing how you use our Service, and improving our platform.
Cookies can be "persistent" (remaining on your device until deleted or expired) or "session" (deleted when you close your browser). They can also be "first-party" (set by us) or "third-party" (set by other services we use).
This Cookie Policy explains what cookies we use, why we use them, and how you can control them.
2. Types of Cookies We Use
2.1 Essential Cookies (Required)
✓ Always Active
These cookies are necessary for the website to function and cannot be disabled. Without these cookies, our Service cannot operate properly.
Essential cookies enable core functionality such as:
- Authentication: Keep you logged in as you navigate through the platform
- Security: Protect against unauthorized access and fraudulent activity
- Session management: Maintain your session state and preferences during your visit
- Load balancing: Distribute traffic across our servers for optimal performance
- API integration: Enable communication with exchange APIs for trading
Cookie names: session_id, auth_token, csrf_token, server_id
Duration: Session or up to 30 days
Purpose: Platform functionality and security
2.2 Preference Cookies (Optional)
These cookies remember your settings and preferences to personalize your experience:
- Display preferences: Theme selection (light/dark mode), language settings
- Trading preferences: Default risk settings, chart configurations
- Dashboard layout: Widget positions, collapsed/expanded sections
- Notification settings: Alert preferences and communication channels
Cookie names: user_prefs, theme, lang, chart_config
Duration: Up to 1 year
Purpose: Remember your preferences
2.3 Analytics Cookies (Optional)
These cookies help us understand how visitors interact with our platform:
- Usage analytics: Pages visited, features used, time on site
- Performance monitoring: Page load times, error rates, API response times
- User flow: Navigation patterns, drop-off points, conversion paths
- A/B testing: Compare different versions of features
Providers: Google Analytics, Mixpanel, Hotjar
Cookie names: _ga, _gid, _gat, mp_*, hjid
Duration: Up to 2 years
Purpose: Analyze platform usage and improve user experience
Note: Analytics data is aggregated and anonymized where possible. We use this information to improve our Service, not to identify individual users.
2.4 Marketing Cookies (Optional)
These cookies track your activity across websites to deliver relevant advertising:
- Advertising: Display targeted ads based on your interests
- Retargeting: Show you ads for our Service on other websites
- Campaign tracking: Measure effectiveness of marketing campaigns
- Affiliate tracking: Track referrals from affiliate partners
Providers: Google Ads, Facebook Pixel, LinkedIn Insight
Cookie names: _fbp, IDE, fr, li_sugr, bcookie
Duration: Up to 1 year
Purpose: Marketing and advertising
3. Other Tracking Technologies
3.1 Web Beacons (Pixels)
Small invisible images embedded in web pages and emails that track:
- Whether emails have been opened
- Which links in emails have been clicked
- Time and date of email interaction
- Device and browser information
3.2 Local Storage
HTML5 local storage allows us to store larger amounts of data locally:
- Trading preferences and dashboard configurations
- Cached market data for improved performance
- Temporary storage of form data
3.3 Session Storage
Temporary storage that is cleared when you close your browser:
- Form state during multi-step processes
- Temporary trading data
- Session-specific preferences
4. Third-Party Cookies
We work with third-party service providers who may set their own cookies. These providers include:
4.1 Analytics Providers
Google Analytics
Tracks website usage and visitor behavior
Privacy Policy: policies.google.com/privacy
Opt-out: tools.google.com/dlpage/gaoptout
Mixpanel
Product analytics and user engagement tracking
Privacy Policy: mixpanel.com/legal/privacy-policy
4.2 Advertising Partners
Google Ads
Display advertising and remarketing
Privacy Policy: policies.google.com/privacy
Ad Settings: adssettings.google.com
Facebook Pixel
Social media advertising and conversion tracking
Privacy Policy: facebook.com/privacy/policy
4.3 Support and Communication Tools
Intercom / Zendesk
Customer support chat and messaging
Manages cookies for live chat functionality and support ticket tracking
5. How to Manage Cookies
5.1 Cookie Preference Center
You can manage your cookie preferences at any time through our Cookie Preference Center, accessible:
- In your account settings under "Privacy & Cookies"
- Via the cookie banner that appears on your first visit
- By clicking the "Cookie Settings" link in the footer
5.2 Browser Settings
You can also control cookies through your browser settings:
Google Chrome
1. Click the three dots menu → Settings
2. Navigate to Privacy and security → Cookies and other site data
3. Choose your cookie settings
Mozilla Firefox
1. Click the menu button → Settings
2. Select Privacy & Security
3. Under Cookies and Site Data, adjust your preferences
Safari
1. Click Safari → Preferences
2. Go to Privacy tab
3. Choose your cookie blocking preferences
Microsoft Edge
1. Click the three dots menu → Settings
2. Navigate to Cookies and site permissions
3. Manage and delete cookies
5.3 Mobile Devices
For mobile browsers:
- iOS Safari: Settings → Safari → Privacy & Security
- Android Chrome: Chrome app → Settings → Site settings → Cookies
- iOS/Android Apps: Device Settings → Privacy → Advertising
5.4 Do Not Track
Some browsers offer a "Do Not Track" (DNT) signal. While we respect privacy preferences, there is currently no universal standard for DNT signals. We recommend using our Cookie Preference Center to control tracking.
6. Impact of Disabling Cookies
⚠️ Important Notice
Disabling certain cookies may impact your ability to use our Service fully. Essential cookies are required for platform functionality.
6.1 Essential Cookies Disabled
If you disable essential cookies:
- You will not be able to log in or stay logged in
- Trading functionality will not work
- Security features may be compromised
- The platform may not function as intended
6.2 Preference Cookies Disabled
If you disable preference cookies:
- Your settings will not be remembered between sessions
- You'll need to re-configure preferences each visit
- Theme and language choices will reset
6.3 Analytics Cookies Disabled
If you disable analytics cookies:
- We won't be able to track your usage patterns
- Platform improvements may not reflect your needs
- Your experience will not be affected
6.4 Marketing Cookies Disabled
If you disable marketing cookies, you'll still see ads, but they won't be personalized to your interests.
7. Cookie Consent
When you first visit our website, we ask for your consent to use non-essential cookies through our cookie banner. You can:
- Accept all: Allow all cookies for the best experience
- Reject all: Only essential cookies will be used
- Customize: Choose which categories of cookies to allow
Your consent applies to the domain aitrading.com and will be remembered for 12 months. You can change your preferences at any time.
For users in the EU/EEA and other regions with strict cookie laws, we obtain explicit consent before setting non-essential cookies.
8. Updates to This Policy
We may update this Cookie Policy from time to time to reflect:
- Changes in our cookie usage
- New third-party services we integrate
- Updates to applicable laws and regulations
- Improvements to our data practices
When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email or platform notification
- Request renewed consent if required by law
We encourage you to review this policy periodically to stay informed about our cookie practices.
9. Contact Us
If you have questions about our use of cookies or this Cookie Policy, please contact us:
For information about how we handle your personal data more generally, please see our Privacy Policy.